Installing Arux Connect: Child Care for iOS

  • Updated on Sep 9, 2026
  • Published on Mar 9, 2026
  • 6 minute(s) read
  • Michael Wood
  • AH
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Arux Connect: Child Care can be installed on any iPhone or iPad running iOS 17 or later. The first time you open the app, Arux Connect: Child Care guides you through setup steps for connecting to your organization, enabling notifications, choosing a security timeout, and entering your Site Access Key.

Note:

When choosing which devices to purchase for your program, we advise choosing iPads of the most recent two generations. This ensures compatibility while providing the longest support from Apple.

Once installed, check out Arux Connect: Child Care Basics to learn how to use the app.

Before You Begin

Before opening Arux Connect: Child Care for the first time, make sure you have:

  • The URL for your Arux Admin Portal.
  • The App Access Key for the Child Care Site you want to connect.
  • Access to the device’s iOS Settings, if notifications or Background App Refresh need to be updated manually.
  • A stable internet connection.

Downloading Arux Connect: Child Care

  1. Launch the App Store on your iOS device.
  2. Tap Search.
  3. Enter Arux Connect: Child Care into the search bar.
  4. Select the Arux Connect: Child Care icon.
  5. Tap Download or the Download icon.

The First Time You Open Arux Connect: Child Care

The first time you open Arux Connect: Child Care, a welcome screen is displayed. The setup workflow helps connect the app to your organization, enable required device permissions, choose a security timeout, and authenticate the device with a Site Access Key.

To begin setup:

  1. Open Arux Connect: Child Care.
  2. Tap Let’s Get Started.

Connecting to Your Organization

To connect Arux Connect: Child Care to your organization, enter the URL for your Arux Admin Portal.

To connect your organization:

  1. Tap the search field.
  2. Enter the URL for your Arux Admin Portal.
    Search results are displayed as you enter the URL.
Note:

Use your organization’s Arux Admin Portal URL, such as districtname.arux.app. If you are not sure which URL to use, contact your program admin or Customer Success.

  1. Tap the name of your organization.
  2. Tap Next.

Setting Real-Time Updates

Arux Connect: Child Care uses notifications to support real-time updates from the Arux Admin Portal. This allows changes made in the Admin Portal to update in the app when the device has a stable internet connection.

To enable real-time updates:

  1. Tap Next.
    The iOS notification permission prompt is displayed.
  2. Tap Allow.

If you tap Don’t Allow, you can enable notifications later from the device’s iOS Settings.

Choosing a Security Timeout

The Security Timeout setting controls how long the app can be inactive before staff must re-enter the Site Access Key.

During setup, select one of the available timeout options:

  • Never
  • 5 Minutes
  • 30 Minutes

By default, 5 Minutes is selected.

Important Note:

To help protect student and account information, use the shortest timeout that works for your program. Never should only be used for staff-only devices that parents or guardians will not use.

Tap Next to continue.

Locating Your Access Key and Authenticating

Note:

If the Child Care Site does not have an App Access Key, you must set one from the Site Modify screen before authenticating the app.

Once all settings have been configured, you will need to locate your Child Care Site Access Key to proceed.

To locate the Access Key for a Site from the Admin Portal:

  1. Select Child Care > Sites.
  2. Select the site to view an Access Key for.
  3. Click View.
  4. In the Info panel, find the App Access Key.
  5. Tap Next in Arux Connect: Child Care.
  6. Enter the Access Key when prompted.

You now have access to Arux Connect: Child Care.

Note:

If you want to learn more about Arux Connect: Child Care, see our guide on Arux Connect: Child Care Basics.

Setting an Arux Connect: Child Care Access Key

To use Arux Connect: Child Care for your sites, each Child Care Site that uses the app must have an Access Key.

If a Site does not already have an Access Key, you can add one from the Site Modify screen.

To set an Access Key from the Admin Portal:

  1. Select Child Care > Sites.
  2. Search for and select the Site you want to update.
  3. Click Modify.
  4. Scroll down to the Arux Connect: Child Care section.
  5. Enter an Access Key.
  6. Click Save.

Once saved, the App Access Key can be used to authenticate Arux Connect: Child Care for that Site..

Updating iOS Settings Manually

If notifications, Background App Refresh, Cellular Data, or Security Timeout settings need to be updated after setup, you can adjust them from the device’s iOS Settings.

Enabling Notifications Manually

Notifications are required for Arux Connect: Child Care to receive real-time updates from Arux, even when the app is not currently in use.

To enable notifications manually:

  1. Open Settings on the iOS device.
  2. Scroll down to the Apps section.
  3. Tap Child Care.
  4. Tap Notifications.
    The App settings for Child Care displays an option for Notifications
  5. Toggle Allow Notifications to on.
  6. Optional: Select the alerts you want to enable, such as Lock Screen, Notification Center, or Banners.
  7. Toggle Sounds and Badges to on.

Allowing Access to iOS Features

Arux Connect: Child Care may need access to certain iOS features, including Background App Refresh, Cellular Data, and the device’s camera.

To allow access to iOS features manually:

  1. Open Settings on the iOS device:
  2. Scroll down to your Apps settings.
  3. Tap Child Care.
  4. Toggle Background App Refresh on.
    The App settings for Child Care show an option for Background App Refresh.
  5. Toggle Cellular Data to on, if available.
Note:

When prompted by the app, allow access to additional iOS features, such as the device’s camera. Camera access may be needed for features that scan QR codes.

Updating the Security Timeout

Important:

To avoid possible data privacy issues we recommend setting the security timeout to be as low as possible for devices that parents will interact with.

Setting the timeout to "Never" allows anyone with access to the opened app to view Emergency Contact, schedule, and other potentially sensitive information for all students. This option should only be considered for staff only devices.

Extending or adjusting the security timeout allows you to choose how frequently you will need to re-enter your Access Key to continue using Arux Connect: Child Care. Use the steps below to set the security timeout.

Note:

For devices used by families or guardians, use the shortest timeout that works for your program.

Navigate to Settings on your iOS device:

  1. Scroll down to your apps settings.
  2. Tap Child Care.
  3. Tap Security Timeout.
  4. Select your desired Security Timeout duration.
  5. Tap < Child Care.
  6. Close and reopen Arux Connect: Child Care to implement the new security timeout duration.

Compatible Devices

Arux Connect: Child Care works on all versions of iOS 17 and later. We recommend using iPads from the most recent two generations when purchasing devices for your program.

Use the following Apple resources to review supported iOS devices:

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