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      Account Locked
      • 30 Jul 2024
      • 1 Minute to read
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      Contents

      Account Locked

      • Updated on 30 Jul 2024
      • 1 Minute to read
      • Contributors
      • Print
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      • PDF
      Article summary

      Arux takes your account security seriously. If you have been trying to sign in to your account on the Community Portal, or make payments and receive a message that your account has been locked, this is to help ensure the security of your account.

      Why Was My Account Locked?

      Accounts are usually locked if Arux encounters one of the following:

      • 10 or more failed login attempts in an hour.
      • 5 or more failed payment attempts in an hour.

      How Do I Unlock My Account?

      If your account has been locked, contact Arux Support to have your account unlocked.

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