No Child Care Account Linked

If you created an Arux App account but don’t see your child care information (such as schedules, activity, or authorized pickup details), your profile is not yet linked to a Child Care Account in Arux.

This usually means one of the following is true:

• You have not been added to a child’s Child Care Account as an Account Owner, or
• You have not been added as an Authorized Pickup/Emergency Contact by an Account Owner, or
• You created a second Arux account by signing up with a different email address than the one already connected to your child’s account.

Why This Happens

The Arux App allows anyone to create a account. However, most child care features are only available after your profile is connected to a child’s Child Care Account. This connection is managed by the person who owns the account (typically a parent/guardian) or the program offering care.

What You Should Do

If you are a parent/guardian and can’t see your child

In many cases, this happens when you accidentally created a second account using a different email address than the one on file for your child’s Child Care Account (for example, a different email than the one you use on the Community Portal).

1. Confirm which email address you use to access your child care account on the Community Portal.
2. In the Arux App, sign out and sign back in using that same email address.
3. If you still don’t see your child’s Child Care Account, contact your program for help confirming which account is linked.

If you are an Authorized Pickup or Emergency Contact

To see child care information in the Arux App, you must be added by the Account Owner.

Contact the parent/guardian and ask them to add you as an Authorized Pickup/Emergency Contact (or as an Account Owner, if appropriate). Once you are added, your access will appear in the Arux App when you sign in with the email address used for your profile.

What the Account Owner Needs to Do

If you are the Account Owner for a Child Care Account, you can add another person to the account (for example, as an Authorized Pickup/Emergency Contact or additional Account Owner). After they are added, they should have access to sign in to the Arux App using the email address they were added with.

If the person needs to have access as an Account Owner, contact your program or district to have them added.

Still Need Help?

Contact your program or district if:

• You’re not sure which email address is linked to the Child Care Account
• You were added as an Authorized Pickup/Emergency Contact but still don’t see access in the app
• You cannot reach the Account Owner to request access

Your program can help confirm the correct account details and ensure your profile is linked properly.