--- title: "Adding Emergency Contacts and Authorized Pickups" slug: "adding-emergency-contacts-and-authorized-pickups" description: "Explains how families add and manage Emergency Contacts and Authorized Pickups in the Arux Community Portal from desktop or mobile devices, selecting or creating a person, linking contacts to each child, and understanding how Emergency Contacts are also added as Authorized Pickups to sign children in or out through Arux Connect: Child Care." tags: ["Account", "Dashboard", "Emergency Contact", "Authorized Pickups"] updated: 2026-10-06T20:15:46Z published: 2026-10-06T20:15:46Z canonical: "guide.arux.app/adding-emergency-contacts-and-authorized-pickups" --- > ## Documentation Index > Fetch the complete documentation index at: https://guide.arux.app/llms.txt > Use this file to discover all available pages before exploring further. # Adding Emergency Contacts and Authorized Pickups Adding a [family member or relationship](/v1/docs/adding-a-family-member-or-relationship) to your Arux account allows you to set that person as an Emergency Contact and Authorized Pickup. - **Emergency Contacts** are people your program may contact if they are unable to reach you and are allowed to pick up your child from child care. - **Authorized Pickups** are people who are allowed to pick up your child from child care but should not be an emergency contact. From the Community Portal, you only need to add the person once. When you add an Emergency Contact, Arux automatically adds that person as an Authorized Pickup for your child and allows them to sign students in or out through the kiosk in Arux Connect: Child Care. You can update Emergency Contacts and Authorized Pickups during a new Season registration or at any time from the Community Portal. Note: - Emergency Contacts and Authorized Pickups **are linked**. Setting a user as an Emergency Contact will automatically toggle Authorized Pickup to Yes. If the user **should not be an Authorized Pickup**, be sure to toggle the setting to No. - If you need to modify other details for a family member or relationship, see our guide on [Updating or Removing Family Members or Relationships](/v1/docs/updating-or-removing-family-members-or-relationships). ### Adding an Emergency Contact & Authorized Pickup If you need to update Emergency Contacts or Authorized Pickups for a student before or after completing a registration, follow the directions below. ****For Desktop Devices****     1. Navigate to your program's Arux Community Portal site and click **Sign In**. *The Sign In page is displayed.* 2. Sign In to your account. *Your Account Dashboard is displayed. If your dashboard is not displayed, click the **User** button with your name in the upper-right corner or click **Your Dashboard** in the footer of the page.* 3. Under Manage Family Members locate the person to add the contact and pickup for, and click **Relationships**. ![](https://cdn.document360.io/e96a22d6-a81a-497b-ad4d-a449e7595d39/Images/Documentation/CP_Manage_Family_New.png?sv=2026-02-06&spr=https&st=2026-11-06T16%3A53%3A59Z&se=2026-11-06T17%3A53%3A59Z&sr=c&sp=r&sig=mOZlK9nqHzs7l5%2BDivsI2UzRN4zdRA1L9LEcR5s7VpE%3D) 4. On the Relationships screen, click **Add Relationship**. ![](https://cdn.document360.io/e96a22d6-a81a-497b-ad4d-a449e7595d39/Images/Documentation/CP_Relationships.png?sv=2026-02-06&spr=https&st=2026-11-06T16%3A53%3A59Z&se=2026-11-06T17%3A53%3A59Z&sr=c&sp=r&sig=mOZlK9nqHzs7l5%2BDivsI2UzRN4zdRA1L9LEcR5s7VpE%3D) *A **Who to Add** section is displayed if there are users that are already related to the person through association.* 5. Click **Select a Person** and choose the person to add, or choose **Create New Person**. ![](https://cdn.document360.io/e96a22d6-a81a-497b-ad4d-a449e7595d39/Images/Documentation/CP_New_Relationship.png?sv=2026-02-06&spr=https&st=2026-11-06T16%3A53%3A59Z&se=2026-11-06T17%3A53%3A59Z&sr=c&sp=r&sig=mOZlK9nqHzs7l5%2BDivsI2UzRN4zdRA1L9LEcR5s7VpE%3D) - If you are choosing an existing person in Arux, select **Emergency Contact** for how the person is related to the user. Toggle if they live in the same household, select their Emergency Contact and Authorized Pickup status, then click **Save**. - If you are creating a new Person, complete all fields and click **Save**. Note: The Emergency Contact relationship must be added separately for each child on your account who should have the user as an Emergency Contact. Once added as an Emergency Contact, the person will also be added as an Authorized Pickup and can sign your child in or out using the Arux Connect: Child Care kiosk at your Child Care Site. You can use the **Modify Person** button to update an existing person or use the **Red Trash ( )** button to remove a Relationship. ****For Mobile Devices****     1. Navigate to your program's Arux Community Portal site and tap the **Hamburger ( )** icon. *The navigation menu is displayed.* 2. Tap **Sign In** and sign in to your account. *Your Account Dashboard is displayed. If your dashboard is not displayed, click the **Hamburger ( )** icon in the upper-right corner and click **Dashboard**.* ![](https://cdn.document360.io/e96a22d6-a81a-497b-ad4d-a449e7595d39/Images/Documentation/CP_Mobile_Your_Dashboard_New.png?sv=2026-02-06&spr=https&st=2026-11-06T16%3A53%3A59Z&se=2026-11-06T17%3A53%3A59Z&sr=c&sp=r&sig=mOZlK9nqHzs7l5%2BDivsI2UzRN4zdRA1L9LEcR5s7VpE%3D) 3. Scroll down to Manage Family Members, find the desired person, then tap **Relationships**. ![](https://cdn.document360.io/e96a22d6-a81a-497b-ad4d-a449e7595d39/Images/Documentation/CP_Mobile_Manage_Family_New.png?sv=2026-02-06&spr=https&st=2026-11-06T16%3A53%3A59Z&se=2026-11-06T17%3A53%3A59Z&sr=c&sp=r&sig=mOZlK9nqHzs7l5%2BDivsI2UzRN4zdRA1L9LEcR5s7VpE%3D) 4. On the Relationships screen, tap **Add Relationship**. ![](https://cdn.document360.io/e96a22d6-a81a-497b-ad4d-a449e7595d39/Images/Documentation/CP_Mobile_Relationships.png?sv=2026-02-06&spr=https&st=2026-11-06T16%3A53%3A59Z&se=2026-11-06T17%3A53%3A59Z&sr=c&sp=r&sig=mOZlK9nqHzs7l5%2BDivsI2UzRN4zdRA1L9LEcR5s7VpE%3D) *A list of users that are already related to the person is displayed, if they exist in Arux.* 5. Tap **Select a Person** and choose the person to add, or choose **Create New Person**. ![](https://cdn.document360.io/e96a22d6-a81a-497b-ad4d-a449e7595d39/Images/Documentation/CP_Mobile_New_Relationship.png?sv=2026-02-06&spr=https&st=2026-11-06T16%3A53%3A59Z&se=2026-11-06T17%3A53%3A59Z&sr=c&sp=r&sig=mOZlK9nqHzs7l5%2BDivsI2UzRN4zdRA1L9LEcR5s7VpE%3D) - If you are choosing an existing person in Arux, select **Emergency Contact** for how the person is related to the user. Toggle if they live in the same household, then click **Save**. - If you are creating a new Person, complete all required fields and click **Save**. Note: The Emergency Contact relationship must be added separately for each child on your account who should have the user as an Emergency Contact. Once added as an Emergency Contact, the person will also be added as an Authorized Pickup and can sign your child in or out using the Arux Connect: Child Care kiosk at your Child Care Site. You can use the **Modify Person** button to update an existing person or use the **Red Trash ( )** button to remove a Relationship.